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Bookings
A booking made by telephone,
fax or e-mail must be confirmed within five (5) days by faxing a signed
booking form to Italian Itineraries at + 61 8 9367 9833 or to your
booking agent. Availability of the chosen property will be confirmed to
the client as soon as possible, usually with an option for five days,
but we will make no firm bookings with the property owner until the
completed, signed Booking Form has been received and we have
confirmation that the appropriate deposit and booking fee of US$ 50 or
A$ 80 has been forwarded to us.
Payments
DEPOSIT: Upon confirmation
of the reservation, a deposit of 50% deposit is payable unless the booking
is made less than 9 weeks prior to start of rental. In that case full
payment is due at the moment of booking.
BOOKING FEE: A booking fee of US$50 or A$ 80 applies to all bookings
and is to be paid with the deposit.
FINAL PAYMENT: The balance of the total cost is due no later than six
weeks prior to the commencement of rental. If not received by this time
the booking will be cancelled and the deposit forfeited. For bookings made
less than nine (9) weeks prior to the commencement of rental, payment must
be made in full at the time of booking. Payments may be made by personal
or cashier's check payable to Italian Itineraries, or by wire transfer or
by direct deposit. Clients also have the option of paying by credit card
(Visa or Mastercard) at the listed price in Australian dollars with a
merchant fee of 2.2%.
Prices
Prices are subject to change
should Italian Itineraries experience an unfavorable or
severe variation in the exchange rate of the dollar (US$ or A$) to the
Euro, compared to the exchange rates current at the time current prices
were set.
IMPORTANT INFORMATION concerning prices in US Dollars
The US$ has
fallen steadily in recent months against the Euro and may continue this
trend in the future. This trend affects you as a customer of Italian
Itineraries because you are traveling to Italy; it also has an impact on
Italian Itineraries because we collect payment from some customers in US
Dollars and in most cases we pay the owners in Euro. In order to protect
ourselves from exchange losses, prices in US Dollars were calculated at
1 Euro = US$ 1.30 when establishing the current prices. If the Euro
should strengthen beyond an acceptable measure outside this exchange
rate, Italian Itineraries reserves the right to adjust the amount of the
unpaid balance according to the value of the US$ versus the Euro.
Changes and Refunds
Should the reserved property
become unavailable at any time prior to commencement of the rental period,
for reasons beyond our control, and if comparable alternative
accommodation is not available, the liability of Italian Itineraries will
cease upon return to the client of all monies paid by the client. If
alternative comparable accommodation is found prior to commencement of the
rental period but is not accepted by the client, the deposit will be
refunded and any responsibility or liability on the part of Italian
Itineraries will cease.
Alterations or Cancellation by Us
It is very unlikely that we will
have to make changes to confirmed arrangements prior your departure.
However, if for any reason beyond our control – prior to your departure
and prior to final payment being made - we are unable to provide you with
the property booked, we reserve the right to transfer you to a similar and
comparable property. If this is not possible, or you do not wish to be
transferred, we will cancel the booking and refund the deposit.
Alterations or Cancellation by the Client
If for any reason of your own and
for no fault of Italian Itineraries or our agents the fully paid booked
accommodation is rejected or ignored by the client after arrival at the
property, there will be no refund.
Security Deposit, Cleaning
Fee, Extras, Heating Charges
A refundable security deposit is
required at all properties. Often a final cleaning fee is also payable.
These monies are to be paid upon arrival in cash in Euro(or sometimes in US dollars or travelers checks,
as indicated in the voucher). Utilities are sometimes an extra cost and are paid on
the spot. Heating costs when applicable are paid on the spot. In most
cases heating is metered and payment is based upon consumption. Extras for
all propertiesare
indicated in the price list and on our two websites.
Personal and Cancellation
Insurance
We strongly recommend that all
our clients be covered by a Personal & Trip Cancellation Insurance which
includes a high degree of personal and public liability. Please inquire
with your travel agent.
Cancellations
Cancellation fees will apply as
follows:
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Up to 12 weeks prior to
commencement of rental: |
50% of deposit |
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12 weeks to 4 weeks prior to
commencement of rental: |
100% of deposit |
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28 days - 0 days prior to
commencement of rental: |
100% of rental cost |
Note: Italian Itineraries’ penalties will always apply but owners of
some properties apply penalties different to the above to which we are
obliged in case of a client’s cancellation.
Extra Services & Supplies in the House
Rental does not include food and
other provisions. Normally there are no toiletries, toilet paper or
detergents provided. We suggest that you shop for your groceries etc. on
the afternoon of your arrival. At some properties basic groceries can be
purchased prior to your arrival. Shops are usually closed on Sunday in
Italy. Maid, cook and baby-sitting services are usually available upon
request at nominal rates.
Size and Maximum Occupancy
The number of persons to be
accommodated in each house is clearly indicated on the property
description. These numbers are to be respected. Babies and all children
count as persons unless the baby sleeps in a crib or cot. Italian
Itineraries and/or the owners/managers of the property reserve the right
to evict any people in excess of the specified numbers.
Travel Arrangements
You will receive instructions on
how to reach the selected property, check-in details and all useful
telephone numbers when payment has been made in full.
Arrival and Departure
The minimum length of stay at all
houses is seven (7) days. Shorter stays are possible at some properties
where indicated. Changeover days are Saturday unless otherwise indicated.
Generally speaking arrival time is between 4:00pm and 7:00pm and departure
by 10:00am on the last day. This allows time for cleaning, preparation and
checking of the property. Unless special arrangements are made, you should
not arrive outside the above times.
Minimum Standards & Equipment
Kitchen are generally equipped with gas or electric
cooking range, oven (not always), refrigerator, sink with hot and cold
water, adequate cooking utensils, crockery, cutlery, glasses and other
household equipment suitable for the maximum number of persons stated to
occupy the house. Linen: All bedroom, bathroom and kitchen linen is
provided in sufficient quantities. Bathroom/shower room have hot and cold
running water, modern flushing WC. Mains electricity is normally 220/240
volts. Beds: the actual sleeping accommodation is stated in each
individual house description but we cannot be held responsible for
last-minute changes made by owners of which we have not been informed.
Extra beds, cots/cribs, etc. are only available if previously arranged.
Beds and mattresses vary in style and comfort and it must be appreciated that they may
not match one’s own preference. Furnishings: For additional information
regarding the general standard of furnishing of a particular property,
please do not hesitate to contact us and we will be happy to provide more
details.
Complaints or Criticisms
We have no wish to have
dissatisfied customers. In the unlikely event that you have complaints or
criticisms concerning your reserved accommodation, they should be reported
to us immediately upon your return. We have visited the properties and the
descriptions contained herein are accurate and in good faith. We decline
all responsibility for any modifications made by owners without our
knowledge or without advising us of such modifications. We cannot be
held responsible for breakdown in the supplies of gas, water or
electricity, nor of swimming pool filtration systems. However, we or
the owners or the owner's representative will make every effort to solve
problems of this nature immediately if notified.
General Information
STANDARDS and QUALITY We
believe the quality of our houses is considerably above the average and
that they represent good value for money. We have visited and personally
inspected all properties illustrated and the description reflects the real
quality of each home. Whilst every effort has been made to ensure that
descriptions of properties are accurate, neither these nor any oral
representation made to the client by Italian Itineraries will create
liability on the part of Italian Itineraries.
What Rental Includes
The property description lists prices, what is included and which costs
are extra, to be paid on the spot. All linens are included and are changed
weekly. Heating during winter months will normally be an extra charge at
most properties and is based on consumption. Firewood is sometimes an
extra charge. Telephone is an extra charge, metered.
Amenities
The use of the accommodation and
amenities, where offered, such as swimming pools, bicycles, etc. is
entirely at the user’s risk and no responsibility can be accepted for
injury to a user or visitor and loss or damage to the user’s or visitor’s
belongings.
We wish you a very enjoyable stay in Italy. Thank you for your business.
Italian Itineraries Pty
Ltd.
P.O.Box 6331, East Perth, WA 6892
Incorporated in Australia
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